Alley Theatre Standards of Service

OUR STANDARDS OF SERVICE

• Our Friendly and enthusiastic staff will always aim to:

• Be courteous, considerate, impartial and helpful at all times.

• Respect customers' needs for privacy and confidentiality.

• Answer all queries accurately and comprehensively.

• Attend to visitors at reception within 10 minutes ( if already with a customer, acknowledge  others waiting, and give an indication to how long the query may take.

• Wear name badges.

• Use agreed greeting on answering calls and answer calls within 10 seconds/ 3 rings if circumstances permit.

• Provide telephone answering machine message service during busy periods and non office hours.

• Action telephone messages/Emails at the earliest opportunity and no later than the same working day.

• Respond to or acknowledge letters or faxes within 3 working days, providing the name of staff member dealing with the enquiry.

• Make available comment/complaints slips at all times.

• Maintain an attractive, accessible, orderly, and safe environment for all.