We believe that all our customers and visitors should have the same chance to enjoy everything the Alley Arts & Conference Centre has to offer. This guide gives information about how we have worked to create access for all. If it does not answer your question, please get in touch with us.

Programme of Events

The Alley Arts & Conference Centre programme of events is published three times per year and is available from our Box Office or via the website which is “browse aloud” enabled. It is also available in alternative formats on request.

Parking

The Alley Arts & Conference Centre is located close to a number of town centre car parks with the nearest car park across from the Centre at John Wesley Street. The nearest bus stop is within a short distance located at Abercorn Square.

The main bus station is Located at Bradley Way. The Road Service provides two designated disabled parking spaces opposite the Centre and one at the rear of the Centre. There are dropped kerbs, level and ramped access from all approaches.

Centre Access

On approach, steps, handrails and ramps with accessibility features provide access to the entrance. The Centre has a level threshold at the automatic doors. A lift provides access to all public levels of the Centre. The lift has lowered control positions and speech indication and all contain signs in Braille.

Internal Access

There is a lowered section at Box Office reception and at the Cafeteria.

Hand rails are in place on stairs to the Gallery area and in the Auditorium. Designated wheelchair space is provided in the Auditorium at both levels, these have a sideways view of the stage. Seating in the Auditorium is also retractable therefore can accommodate further wheelchair access if required. An accessible unisex toilet is provided on the ground floor for customers.

There are a number of accessible unisex toilets, sanitary and changing facilities located at back of house for mobility impaired artists. All toilets are fitted with an emergency call system. A number of refuge areas for wheelchair users have been designated in the event of an emergency. An evacuation chair is also available. There is a wheelchair on site for use by patrons if required.

Communication

Hearing Impairment

There is an induction loop hearing system available at Box Office and in the Auditorium. Hearing aids should be set to the “T” position. Visible alarms will display during emergencies. The centre do have allocated staff who have completed a tailored course in ISL and BSL to have basis support for customers.

Vision Impairment

Internal doors have tactile signage All nature of assistance dogs are welcome. There is voice indication whilst using the lift. There is also visual contrast on the edges of steps.

Signed, Audio Described and Captioned Performances

Will be available for certain performances, please contact the box office for further information or consult the programme of events.

Autism Friendly

The centre has worked alongside Autism NI to achieve the Autism Impact Award. Thirty staff received awareness training and adjustments were completed to ensure a positive experience can be enjoyed fully by those experiencing autism and their families/carers.

Booking

Some seats are better than others for particular needs, for example access for an assistance dog or for reading captions. We are happy to advise you if you call and ask.

Access for All

Our Access for All scheme has been designed for people with physical/sensory or cognitive disabilities, and is a practical display of The Alley Theatre’s belief that there should be equal access to our theatre for everyone. Its purpose is to help us to provide you with the best possible service - each time you book we will store details of your booking requirements for the future, helping us to find appropriate seating for you quickly and easily.It is free to join and we will keep you up to date on offers and information about forthcoming shows. You can update us at any time of any changes to your access requirements by contacting our Box Office, who will update your membership records. Your membership will be valid for one year, after which we will contact you to renew and update us of any changes.

Feedback

At the Alley Arts & Conference Centre we like to do things better. Please contact us if you have any suggestions.

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